Advisory Services Complaints Statement
Complaints
Please read the Complaints Procedure we have developed as part of our commitment to listen to users of our services. The CAIA aims to deliver quality services as far as its resources allow. Any failure on our part to achieve this could be a reason for complaint
Stage 1
If you have any urgent concerns or complaint, please write to the Chief Executive Officer outlining all the basic facts of the problem together with dates, names if applicable and other details. We will acknowledge your letter within 10 working days, following which we will conduct a detailed investigation of your complaint. If you are unable to put the complaint in writing, the CEO can help you write down the details of the complaint. Stage 2 will only be considered after you have used and exhausted the procedures involved in Stage 1.
Stage 2
The CAIA hopes that all complaints will be resolved at Stage 1. However, if you are not satisfied with the way in which the problem is dealt with, please write to the Chairman of the CAIA who will arrange for the matter to be investigated by the Management Committee, in order to resolve the problem. Please outline the following in your letter:
- A brief summary of your complaint.
- A telephone number and address where you can be contacted.
We will attempt to respond to your complaint within 10 working days. If a detailed response cannot be given, an acknowledgement will be sent indicating when a full reply can be expected from us.The Chief Executive Officer The Centre for Armenian Information and Advice 105A Mill Hill Road, Acton LONDON W3 8JF Tel: 020 8992 4621 E-mail: info@caia.org.uk
